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Refund Policy

At Dazzling Flames, we want you to be completely satisfied with your purchase. This policy outlines our return and refund procedures.

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Return Conditions

You can return items within 14 days of receipt, provided:

  • The product is unused and in its original condition

  • The product is in its original packaging

  • All accessories and documentation are included

Note: Items with signs of use, scratches, burns, melting, or other damages will be rejected and returned to the sender at the customer's expense.

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Return Process

How to Initiate a Return

  1. Contact us at info@dazzlingflames.com within 14 days of receipt

  2. Include your order number and reason for return

  3. Wait for our return authorization and instructions

  4. Do not send items back without prior authorization

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Required Information

Please provide:

  • Order number

  • Item(s) you wish to return

  • Reason for return

  • Photos (if applicable for damaged items)

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Return Shipping

Shipping Costs

  • Return shipping costs are the customer's responsibility

  • For higher-value items, we recommend sending the package with insurance and tracking

  • We recommend using a trackable shipping service for your protection

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Packaging

  • Use original packaging when possible

  • Ensure items are securely packaged to prevent damage during return transit

  • Include a copy of your order confirmation or packing slip

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Refund Processing

Inspection and Approval

  • You will receive a notification once we have received and inspected your return

  • Returns that do not meet our conditions will be rejected

  • Rejected returns will be sent back to you at your expense

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Refund Timeline

  • If the refund is approved, it will be processed via your original payment method within 14 business days

  • Processing time may vary depending on your bank or credit card company

  • Refunds will not include original shipping costs unless the return is due to our error

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Refund Notification

  • You will receive an email confirmation when your refund is processed

  • If you have not received your refund after 14 business days, please contact us at info@dazzlingflames.com

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Exceptions and Special Cases

Non-Returnable Items

The following items cannot be returned:

  • Discounted or sale items (marked as final sale)

  • Gift cards (digital or physical)

  • Items damaged by misuse or normal wear after use

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Damaged Items Upon Delivery

If you receive a damaged product, please contact us immediately at info@dazzlingflames.com.

Required Information:

  • A clear photo of the damaged item

  • Your order number

  • Description of the damage

We will arrange a replacement or full refund for damaged items, including return shipping costs.

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Exchanges

Exchange Policy

  • We do not offer direct exchanges

  • To exchange an item, you must return the original item and place a new order

  • Return shipping costs apply to exchanges

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Out of Stock Items

  • If your desired replacement item is out of stock, we will offer:

    • Full refund to your original payment method

    • Store credit for future use

    • Alternative product recommendation

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Refund Methods

Original Payment Method

  • Credit card refunds: 3-5 business days after processing

  • PayPal refunds: 1-2 business days after processing

  • Bank transfers: 5-10 business days after processing

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Partial Refunds

Partial refunds may be issued for:

  • Items returned outside the 14-day window

  • Items with minor defects not caused by shipping

  • Items missing original packaging (case-by-case basis)

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Holiday Returns

Extended Return Period

  • Items purchased during holiday sales periods may have extended return windows

  • Extended periods will be clearly communicated during promotional periods

  • Standard return conditions still apply

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International Returns

Since we only ship within the United States, all returns are domestic. International return policies do not apply.

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Contact Information

For all return and refund inquiries:

  • Email: info@dazzlingflames.com

  • Response Time: Within 24 hours during business days (Monday-Friday)

  • Subject Line: Please include "Return Request" and your order number

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Fraud Prevention

  • Returns may be subject to verification to prevent fraud

  • Multiple returns from the same customer may be flagged for review

  • We reserve the right to refuse returns that appear fraudulent

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Policy Updates

This Return and Refund Policy may be updated from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the new policy.

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